FAQs
What is Quadio? – Who we are
What is Quadio?
How does Quadio work?
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Create a profile -
Look for collaborators and friends -
Send direct messages -
Upload your own tracks -
Listen to new music from your campus and from schools across the country -
Like, share, and comment on your favorite tracks -
Check out what songs are climbing the charts -
See what your friends are listening to -
... and more
How can people who are not in college listen to Quadio?
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Follow Quadio on social media @QuadioMedia on Instagram, Twitter, and TikTok. (Quick Tip: public song links are shared daily on Twitter.com/quadiomedia) -
Ask the artists you want to support to share links to their Quadio songs. -
Ask your friends with Quadio accounts to share links to Quadio songs.
Signing Up – Be a Quadio member
My school uses Gmail, how do I get my verification email?
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Log in to gmail.com on a computer.
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Click the gear icon in the top-right, and select Settings.
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Click the Filters and Blocked Addresses tab.
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Click Create a New Filter.
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In the pop-up window, enter the email address you want whitelisted in the From field. (noreply@quadio.com)
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Click Create filter.
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Check "Never send it to Spam".
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Click Create filter.
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Go to: https://app.quadio.com/resend-verification
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Enter your .edu email address
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Check your inbox again for the verification email
I didn’t get my verification email. What should I do?
I am an alumni, how do I get my .edu email?
How do I reset my password?
Is there a Quadio app?
What are the password requirements?
New school request? How long will it take for my school to be added to Quadio?
What if I’m not an artist or a creative?
How do I sign up for Quadio?
My Profile – Update your Quadio profile
Quadio Tips & Best Practices
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Upload a profile photo
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Enter your name, looking for, and skills
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Add links to your social media
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Complete your bio and status
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Explore the Home page
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Find your new favorite artist
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Play, Like, Comment, and Share tracks
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Follow accounts and make new friends
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Send unique messages (do not spam or copy-paste messages)
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Explore the Work In Progress tracks
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Invite your friends to Quadio
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Create a Playlist
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Post links to your tracks or to your favorite Quadio tracks on social media
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Share track links to friends and listeners outside of Quadio
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Tag friends in social posts on @QuadioMedia channels
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Maximize attention to individual tracks by spacing out releasing
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It is recommended to allow at least 24 hours between uploads
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Interact with Work In Progress tracks that may need your skills
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Respond to people who Like, Comment, Message, and Follow
Can I add social media links to my profile?
How many skills can I list on my profile?
How do I update my Profile?
What do I do if my picture isn’t uploading
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Images must be less than 10MB.
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Images must be at least 500 x 500 pixels.
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Images must be JPEG or PNG files. -
How do I delete my profile?
Uploading a Track / Track Info – Uploading tracks
How do I change the track name for a song after it has been uploaded?
Can I change a track from Work In Progress to Complete?
Currently, a new upload is required to post a completed version of a track previously uploaded as Work In Progress
Can I change genres on uploaded tracks?
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Click the three dots in the bottom right corner of your track. -
Click the Edit Track option in the drop-down menu. -
Here you can change the genres assigned to your track.
When I upload, what kind of compression or normalization does Quadio apply?
There is currently no compression or normalization being applied to tracks uploaded to Quadio. However, normalization for Quadio track uploads is being developed.
Can I edit collaborators on a previously uploaded track?
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Click the three dots in the bottom right corner of your track. -
Click the Edit Track option in the drop-down menu. -
Here you can change the collaborators on your track.
How do I upload tracks?
Can I upload from a mobile device?
How can I change the privacy settings on a track?
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Click the three dots in the bottom right corner of your track. -
Click the Edit Track option in the drop-down menu. -
Here you can change the privacy settings on your track.
How can I report a track for copyright infringement or unacceptable content?
Who can see my private tracks?
Is it possible to group songs as albums or EPs?
Coming Soon…
Do tracks have time limits or file size limitations?
How many genres can I add to my track?
Tracks can be tagged with up to 2 genres.
Does Quadio allow remixes, samples, or covers?
What types of audio files are supported for track uploads?
To upload a song, you will have to upload one of the following supported audio file types: flac, wav, aiff, m4a, mpeg, or mp3. For optimal performance, we recommend limiting the length of your track to 1 hour, maximum.
How do I change cover art for a song after it has been uploaded?
Quadio does not currently support editing cover art on tracks. Please double check that all information is correct before uploading. If you do need to change any of these track details, we recommend deleting the track and re-uploading with the correct cover art.
Discover – Discover the latest tracks and artists
How does the Discover page work?
The Discover page is a live timeline of every song being uploaded to Quadio. This is where you'll see the most recent tracks uploaded to Quadio in the location and/or genre you're filtered by. Everyone starts out looking at the Regional feed by default, but you can view any location or genre by adjusting the filters.
What is a "Work in Progress" track?
The “Work in Progress” section is where you’ll find tracks that are not yet 100% completed and still being worked on by their uploaders. This is an excellent place to discover potential collaborators or tracks that could use your skills or feedback. #WIP
How does Quadio define Regions?
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Alaska
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Arizona
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California
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Colorado
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Hawaii
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Idaho
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Montana
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Nevada
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New Mexico
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Oregon
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Utah
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Washington
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Wyoming
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Alabama
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Arkansas
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District of Columbia
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Florida
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Georgia
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Kentucky
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Louisiana
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Maryland
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Mississippi
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North Carolina
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Oklahoma
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South Carolina
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Tennessee
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Texas
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Virginia
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West Virginia
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Illinois
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Indiana
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Iowa
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Kansas
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Michigan
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Minnesota
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Missouri
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Nebraska
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North Dakota
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Ohio
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South Dakota
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Wisconsin
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Connecticut
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Delaware
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Maine
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Massachusetts
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New Hampshire
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New Jersey
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New York
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Pennsylvania
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Rhode Island
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Vermont
Charts – Listen to the top ranking tracks
How does the Charts page work?
How are tracks ranked on the Charts page?
What’s the difference between the Hot and All Time Charts?
Community – View talented artists to stream and connect with
How does the Community page work?
How can I acknowledge my collaborator(s) on a track?
What is the difference between the “Skills” and “Users Looking For” filters?
Band Profile Update – Looking for your band profile? We can help with that!
Band Profile Update
Update: We recently made an update to our profile structure. Originally, multiple profiles could be created under one account. Our original profile structure was limiting our chat functionality and also blocking us from building a recommendation engine. Now that this concern has been resolved, there will be many exciting updates and enhancements coming to Quadio. Stay tuned!
Are you looking for your band profile?
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Subject: Secondary Account Login -
Full Name -
Band Name -
New Email Address
Notifications – What notifications are sent
Can I see who liked a comment?
Yes! When people like a comment that you posted, a notification is sent to your 'You" feed. You can see these notifications by clicking the bell icon and selecting "You".
How do I see all of my notifications?
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Click the bell icon
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Go to the bottom of the notification window
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Click "See all notifications"
What shows up in my "Following" feed?
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When someone you follow posts a track
What shows up in my "You" feed?
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When someone follows you
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When someone likes something you posted
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When someone comments on something you posted
Will an artist receive a notification if I unlike their track?
No, artists will not receive a notification if you unlike their track.
Will a user receive a notification if I unfollow them?
What's the difference between You and Following in Notifications?
Your "You" feed shows you notifications when people interact with you. Your "Following" feed shows you notification when people you follow post on Quadio.
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When someone follows you
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When someone likes something you posted
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When someone comments on something you posted
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When someone you follow posts a track
Do artists get notifications when people like their songs?
Yes! When people like a song that you posted, a notification is sent to your 'You" feed. You can see these notifications by clicking the bell icon and selecting "You".
Do artists get notifications when people play their songs?
No, artists do not get notifications when people play their songs.
Contact Us to Submit Feedback or Report a Problem – Get in touch with Quadio
How can I submit feedback or report a problem?
Home – The home for engagement and activity
What can I see on the Home page?
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Recent plays from users you follow
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Your recent likes
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Quadio Artist Spotlight
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Your regional Hot 100
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New Tracks from your state
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New artists at your school
iOS Mobile App – Quadio iOS Mobile App
What can I see on the Home tab?
What can I see on the Discover tab?
The Discover tab is a live timeline of every song being uploaded to Quadio. This is where you'll see the most recent tracks uploaded to Quadio in the location and/or genre you're filtered by. You can view any location or genre by adjusting the filters.
What can I see on the Charts tab?
What can I see on the Community tab?
The Community tab allows you to sort, filter, and search for other users on Quadio. You can find exactly who you’re looking for and easily start interacting.
What can I see on the Notifications tab?
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When someone follows you
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When someone mentions you
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When someone likes something you posted
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When someone comments on something you posted